Question: what is arguably worse than a train departing from a station late? Answer: one that leaves early. At least that is in the eyes of those in charge of the Tsukuba Express, a line which runs between Tokyo and Tsukuba in Japan. Management felt compelled to issue an apology when one of their trains left the Minami Nagareyama Station, which is just north of Tokyo, just 20 seconds early and despite not having received any complaints from customers. According to a statement released by the operator, the train was scheduled to depart at 0944:40 but actually left at 0944:20. “The crew did not sufficiently check the departure time and performed the departure operation,” said the statement which went on to say management “sincerely apologise for the inconvenience”. Now that’s what you call service.